*Position : Genesys Support * *Location : Richmond, VA*
*Duration : 6 MONTHS* *Hourly rate : $55/hr* *Genesys Support *This position requires an understanding of call center operations and experienced contact centers use of technology. Knowledge of complex call routing and screen pop technology is also important. The successful candidate will work closely with business leaders, IT staff and management in responding to call center technology issues as well as participation in strategic planning and project work related to stability. This position requires the continued support of existing applications used today as well as participation in maintaining stability of the Wellpoint Genesys framework. Other specific skills and areas of expertise are hands-on experience with the following: -Knowledge of Avaya PBX/ACD/CMS is helpful (3 years) -Knowledge of Genesys Inbound routing support (5 yrs) -Knowledge of Genesys reporting (Brio, Crystal, Hyperion) support (2 yrs) -Genesys troubleshooting (5 years) -- Thanks & Regards Sirisha Suryadevara Manager-sales &recruiting Mutex Systems, Inc 50 Cragwood Road ; Suite 224 ; South Plainfield, NJ 07080. Office: 908-822-8515 Extn 25 Fax: 908-822-8719 [email protected] www.mutexsystems.com Disclaimer: If you do not wish to receive these emails in the future, please reply with "REMOVE" in the subject line and include all email addresses to be removed in the message text. We apologize for the inconvenience -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
