* PLEASE SEND REPLIES TO [email protected].....* * *
* * *Need a strong consultant with strong com skills around help desk and it service management experience.* * * *Position: Project Manager IT Service Management (ITSM), with Application Help Desk/Ticketing Management experience* Location: Burlington MA Duration: 4+ months ( could go much longer) Rate: $ 65-70/hr This resource will manage the help desk ticketing system for multiple applications including ERP and CRM applications. The resource will oversee and act as a “ go between” for the help desk ticketing system between the internal Business Analyst team and the managed services vendors that will be resolving the software application ticket issues. Ideally this resource could also evaluate the current ticketing system and the managed services vendors and applications it is connected to and make recommendations for improved performance and workflow, and/or what ticketing system should be used. Familiarity and experience with, IT Service Management (ITSM), is the practice of managing information technology systems through the use of processes that align with business needs while delivering end-to-end services to business customers and end users. *MUST HAVE EXPERIENCE: * ERP, CRM application Helpdesk ticketing system management *Client is running and it would be a plus if the resource has experience with:* Oracle EBS, Oracle CRM OnDemand Sharepoint Footprint ticketing software, from Numara Software *Thanks and Regards,* * * *Maria Agnes** * Sales/Account Executive *Integrated Technology Strategies Inc;* Phone: 856-479-7016 Fax: 856-494-1333 Email: [email protected] Website: www.itstrategiesinc.com Yahoo: [email protected]; Gtalk: [email protected] -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
