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Let me know if you have any consultants with the following skills 45c2c 6+ Months Location: Charlotte, NC THIS POSITION MAY ALSO BE LOCATED IN ROANOKE, VA OR DENVER, CO. Job Classification: Apps Systems Engineer Position Description: Experience Level: 4 year degree and 5+ years experience THIS POSITION MAY ALSO BE LOCATED IN ROANOKE, VA OR DENVER, CO. Provides technical consultation and support in the development of computer applications and programs. Analyzes business requirements, designs and writes technical specifications to design or redesign computer solutions. Develops original and/or complex code or provides coding guidance to less experienced staff. Leads and/or performs modeling, simulations and analysis efforts. Verifies program logic by overseeing the preparation of test data, testing and debugging of programs. Participates in overall systems testing. Leads the migration of applications to production. Develops new documentation, participates in the development of department technical procedures and designs user guides. As an escalation point for application support and troubleshooting, provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems. Leads projects, including assignment of tasks, and provides direction and guidance to less experienced staff. Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation This specific position is responsible for the development, analysis and support of Call Center MIS reports that monitor performance and identify trends, issues or problems that may impact service level performance. The incumbent may work with multiple reporting programs including, but not limited to, Oracle Hyperion Interactive Reporting, SQL Server Reporting Services or Business Objects for the execution of database queries, contact center reports, and dashboards. . Develop and support daily, weekly and monthly call center MIS reports for end users ranging from agents to executive management . Develop and design new reports including managed historical reports and real-time dashboard reports . Monitor scheduled runs and resolve issues with the generation of reports . Develop ad-hoc reports as required including the creation of Excel pivot tables and/or the use of multi-dimensional cubes for advanced analysis . Identify report errors and interface with development staff to correct any errors in the underlying data Providing Tier1/Tier2 customer support for reporting issues including questions about reports, data and metrics Assist with data validation as needed Requirements The ideal candidate will possess the following: . 5+ years experience . Advanced knowledge of SQL . 3+ years experience with database query and reporting tools; experience with Hyperion Interactive Reporting, SSRS or Business Objects . Knowledge of data validation . Strong customer relationship, organizational and analytical skills . Call center experience Platform and Skill Set Expertise: Analysis Skills : Business Analysis Thanks & Regards, Nagesh, Zip Logic LLC. Ph: 510-250-7616, FAX: 510-578-1309 Email: [email protected], -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
