http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13245

--- Comment #5 from Pongtawat <[email protected]> ---
Thank you for make it clear why we need HTML there. 

I have attached an example and screenshots. The letter we have problem with is
Thai character "อ" which is encoded in UTF8 as E0 B8 AD. 

The following code in HTML-Format will simply remove A0 and AD:

$text =~ tr/\xA0\xAD/ /d;

Hence the comment in the received email source in the example above is as
follow:

--------------------------------------------------------------------
=E0=B8=E0=B8=B2 - =E0=B9=80=E0=B8 - =E0=B9=82=E0=B8 - =E0=B8=E0=B8
--------------------------------------------------------------------

while the correct one should be:

--------------------------------------------------------------------
=E0=B8=AD=E0=B8=B2 - =E0=B9=80=E0=B8=AD - =E0=B9=82=E0=B8=AD -
=E0=B8=AD=E0=B8=AD
--------------------------------------------------------------------

In my installation, I have switched Send Cart to HTML email, avoiding
html2text, since HTML emails should be the norm now. IMO, it would be great if
send cart could use easily-to-change template just like notice and slip.

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