https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=16711

            Bug ID: 16711
           Summary: OPAC Password recovery: Handling if multiple accounts
                    have the same mail address
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: OPAC
          Assignee: [email protected]
          Reporter: [email protected]
        QA Contact: [email protected]

If multiple accounts have the same email address set as primary email and you
ask for password recovery with only filling in the email address, a email is
sent for one account only.

Example:
Create 3 Accounts, login names are test01, test02, test 03, Email is the same
for all.

Go to OPAC -> Password recovery and indicate E-Mail only

You will get a mail for only one of the accounts above, something like:

---------
This email has been sent in response to your password recovery request for the
account test01

You can now create your new password using the following link:
http://.......
(...)
---------

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