https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20844
Bug ID: 20844
Summary: Reset a hold when it is missing after allocation
Change sponsored?: ---
Product: Koha
Version: unspecified
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: Hold requests
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
CC: [email protected]
There currently is no simple way to 'deallocate' a hold if it has gone missing
after it is allocated to a patron but before they collect it.
This enhancement would work as follows:
1. item is allocated
2. item cannot be located when patron tries to collect it
3. staff member marks item as Lost
4. if hold was originally a bib-level hold, hold reverts from being specific to
the missing item, back to a bib-level hold with priority 1.
5. if hold was originally item-level, staff member gets an alert asking whether
to cancel or retain the hold
6. (optionally?) a 'lost hold' notice is queued to be sent to the patron
This bug is related to the original description of
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19287#c32 and also to
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15679
To do it properly, it may require a couple of new settings, something like:
LostBibLevelHoldsRevert
SendLostHoldNotices
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