https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541
Bug ID: 23541
Summary: Duplicate Hold Notifications
Change sponsored?: ---
Product: Koha
Version: 18.11
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: Notices
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
In 18.11, it was reported that library patrons from several libraries were
receiving duplicate hold notifications. This is not performing consistently,
and hard to reproduce. Both Firefox and Chrome browsers have performed the
same way. It would appear that the hold request has been sent twice and
unfortunately, it can't be determined what is causing this. The patrons that
have received duplicate hold notifications don't consistently get the duplicate
hold notification, it is quite random. This duplicate hold notifications are
occurring in Email form and a variety of email providers are doing this. These
duplicate hold notifications are happening on holds on the shelf and checked in
holds, this is happening sporadically during the day. The libraries that have
reported this are not using SIP devices and only one is using a RFID scanner.
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