https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23620
Bug ID: 23620
Summary: Improve checkin message when suspensions are accrued
at check into include number of 'days' overdue and the
resulting no. of suspension days.
Change sponsored?: ---
Product: Koha
Version: 18.11
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: Circulation
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
CC: [email protected], [email protected]
In a library using suspensions only, not fines and not restrictions,
when an overdue item is returned there is no visibility for staff on the length
of time is it overdue and staff sometimes end up manually calculating the days
to answer queries as to why a suspension / fine is a particular length. Staff
want to be able to say that book was 2 days / 20 days overdue and your account
is suspended for X days until X date.
Please improve messaging on circulation so that when an overdue item is
returned, the number of days overdue is communicated to staff in addition to
any suspension / restriction / fine.
Failing this, on checkin of overdue items, it would be very useful to be able
to click on a link to view suspensions and see detail about which item is
overdue (barcode?) and how many days that item is overdue so that the staff
member can explain to a patron why the suspension is X amount of days.
This change will save staff time dealing with queries (more efficient use of
time), make the process more transparent which in turn provides a better
customer service.
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