https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25195

--- Comment #1 from Katrin Fischer <[email protected]> ---
Can you please share more information to help us resolve this? 
- which version of Koha do you use?
- do you use Koha's internal authentication or another?
- do you have any customizations on your system that could cause this?

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