https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=30940
Bug ID: 30940
Summary: Add ability to skip hold fee when placing hold via the
staff client
Change sponsored?: ---
Product: Koha
Version: master
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: Hold requests
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
CC: [email protected]
We have some patron categories which are charged a hold fee.
The hold fee is applied to the patron's account when they collect the item and
check it out.
However, there are occasions when the staff place a hold and agree to waive the
hold fee as a goodwill gesture.
At the moment, this happens:
- Staff member offers the patron a free hold
- Staff member puts a note on the patron account
- Item arrives to fill the hold and is checked in
- Patron collects the item and checks it out
- A hold charge is applied
- Patron has to go to the desk to have the charge waived
It gives the impression that the staff forgot to waive the charge - and it can
be frustrating for the patron to have to wait in a queue to speak with a staff
member to resolve this, whereas the rest of the transaction was self service.
It would be great if we could have a check box on the place hold process, where
staff can choose to override the hold charge so that it doesn't generate as a
one-off.
For example:
- Staff member places a hold and checks a box to say 'free hold'
- Hold arrives and is collected
- Patron checks the item out
- No hold charge is applied
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