https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32381
Bug ID: 32381
Summary: Koha should be able to receive and record reasons for
failed SMS notices
Change sponsored?: ---
Product: Koha
Version: master
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: Architecture, internals, and plumbing
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
When a third-party SMS-sending service fails to send a notice and returns a
reason for the failure, there is apparently no way for that reason to get
passed into Koha and recorded in message_queue.failure_code. I gather this is a
limitation based on the SMS::Send drivers.
For example, if a library is using Twilio to send their SMS notices and a
patron unsubscribes to library texts via Twilio, all future SMS notices
generated in Koha will fail to send. In the staff interface, they show
"NO_NOTES" in message_queue.failure_code. The error logs on the server show
"Attempt to send to unsubscribed recipient at /usr/share/perl5/SMS/Send.pm
line=270."
It would be quite useful if the Koha interface could show staff why the notice
didn't send.
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