https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33292
Bug ID: 33292
Summary: Claim Return doesn't refund lost item charge when
MarkLostItemsAsReturned includes "When marking an item
as a return claim" and "Refund lost item fee" is on
Change sponsored?: ---
Product: Koha
Version: unspecified
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: Circulation
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
CC: [email protected], [email protected]
When using Claim Return, if an item has already been charged as Long Overdue
(lost) it does not get refunded when a claim is made, even if lost item fee
refund on return policy is set to "Refund" and MarkLostItemsAsReturned includes
"When marking an item as a return claim"
Since the library is not actually checking the item in it doesn't refund
automatically.
The library could check the item in and not resolve the claim, but that's an
extra step and may not work with all workflows.
Having the option to refund the lost fee on claim would be helpful for many
libraries.
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