https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33508
Bug ID: 33508
Summary: Submitting patron update request from OPAC deletes any
pending updates
Change sponsored?: ---
Product: Koha
Version: 22.05
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: Patrons
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
CC: [email protected], [email protected]
When a patron submits a request for update of their personal information, if
they submit another request before the first one is approved, the info is
deleted.
To demonstrate:
1. In OPAC, submit a update changing street address (or any field)
2. View in staff interface and see that the submission shows. Do not take any
action on it.
3. Go back to OPAC and submit an update for something else, such as phone
number
4. In staff interface, view the new update request and see that only the last
one (phone number) shows, the address request has been removed.
This is a problem because patrons have no indication that their previous
request is being deleted, and staff have no idea that other updates have been
requested. For instance, a patron goes into their account and updates address,
then realizes they also need to change phone number, and there is no way for
them to know they are deleting the previous request.
We need to either block patrons from being able to overwrite the previous
request, or find a way to retain both requests. I think the second option would
be the most customer friendly.
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