https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25947

--- Comment #28 from Caroline Cyr La Rose <[email protected]> ---
(In reply to Marcel de Rooy from comment #26)
> (In reply to Caroline Cyr La Rose from comment #0)
> 
> > Also, there is no button to change the password next to the warning. When a
> > patron has unpaid fines or is in the wrong category, there is a button to
> > either pay/writeoff the fines or change the category next to the warning. I
> > would add a button that says 'Change password' next to the locked account
> > warning. This might be outside the scope of this bug, but I think it would
> > improve usability.
> 
> Incidentally, just sent you a message about this topic on Mattermost ;)

I made a merge request for the manual
(https://gitlab.com/koha-community/koha-manual/-/merge_requests/974). Hopefully
it is clear...

I did some testing to really understand these two "locks".

"Lock": Created by the FailedLoginAttempts syspref. Can be removed by the
patron by resetting their password (if OpacResetPassword is on), or by staff
manually changing the password, or by staff sending a password recovery email
(if OpacResetPassword is on).

"Administrative lock: Created by the LockExpiredDelay syspref and
cleanup_database cron job. Can be removed by staff manually changing the
password, or by staff sending a password recovery email (if OpacResetPassword
is on). The patron cannot ask for a recovery email through the OPAC (at least,
it didn't work for me).

> 
> The normal lock could be resolved by the patron him/herself via password
> reset. Should we add a button to let staff do what a patron can do? Not sure
> :)

It can also be removed by manually changing the password from the staff
interface. So a button on the staff side would still be useful.

> 
> The administrative lockout cannot be removed by a patron. So we should
> perhaps add the button there only. But perhaps it needs a bit more text?
> This lockout is there for some reason, a staff member should definitely not
> remove it without further thought?
> 
> Please add your feedback. The patch somehow needs some tweaking still.

Maybe the easiest solution would be a tooltip? Just to let staff know what is
happening and how they can resolve it. 

Any staff who can edit patron accounts can change passwords. They can already
do this, the button would simply be a shortcut.

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