https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=39687
Bug ID: 39687
Summary: Changing status on waiting hold produces data issues
Change sponsored?: ---
Product: Koha
Version: Main
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: Hold requests
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
CC: [email protected]
To reproduce the problem:
1) Set AllowHoldsOnDamagedItems to Don't allow
2) Place an item on hold for patron
3) Mark it as in mending (damaged) (staff notice it needs repair when returned)
4) Patron picks up the item and it is checked out to the patron
5) Notice the item is checked out to the patron, but also showing in mending,
and still waiting for that patron.
While some would say this could be avoided by workflow changes, it is still a
data problem that leads to confusion for all involved.
I would suggest that 1) the hold waiting not allow status changes, or 2) the
hold allow the waiting status to be changed for this scenario. It seems that
AllowHoldsOnDamagedItems should only block holds from being placed, not holds
that are already waiting. I don't think blocking the checkout of the item that
is already waiting would be a good option because the patron has been notified
that the item is already there.
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