https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=40235
Bug ID: 40235
Summary: You cannot see the holds affecting borrower's
checkouts, if the borrower has restrictions
Change sponsored?: ---
Product: Koha
Version: 25.05
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: Circulation
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
CC: [email protected], [email protected]
If the borrower has restrictions on their account, you cannot see the holds
that affect borrower's checkouts. Usually you see from the staff interface, if
there are any holds towards borrower's checkouts, and they prevent renewals.
However, if a borrower has some restrictions, you cannot see the holds. Koha
only shows that renewal is impossible because of the restriction. Affecting
holds would be important information, when you discuss with the borrower about
their situation and what they have to do to lift the restrictions.
To demonstrate the problem:
1. Create borrowers A and B
2. Check out some items (i,j) to borrower A.
3. Place a hold for the item i by borrower B.
4. See from check-outs of borrower A, that you can see that the item i cannot
be renewed, since there's a hold for that item. The item j is possible to
renew.
5. Create a restriction for the borrower A.
6. See the check-outs of borrower A, and notice that all the checkouts seem the
same. none of them are seen as renewable.
Further, you can try to "override renewal restrictions". Then you can see that
all the checked-out items now have a checkbox for renewal. If you actually do
try to renew those, the one on hold says "Renew failed: on hold". So that
actually works as it should, but you just don't see the situation beforehand.
In cases of restrictions, it would be good to be able to tell the borrower
about the possible holds. Otherwise you might have a situation, where borrower
comes again, settles the cause that was the reason for the restriction,
restriction is remowed, and only after that the borrower (and staff) finds out
that all the check-outs cannot be actually renewed, because of the holds.
So I propose that even in cases of borrower having restrictions, the holds that
affect their checkouts would be visible.
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