https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=40527

--- Comment #4 from David Cook <[email protected]> ---
(In reply to Ludovic from comment #3)
> This is a great addition!

Thanks, Ludovic!

> One possible improvement could be to explicitly list the expected response
> time range (even approximate), so reporters know what to expect.

It's a good suggestion. I did think about that, but I couldn't come up with a
good answer. The best I could do was "as quickly as possible". 

Personally, I try to respond as soon as I see one has been raised, which is
usually within 24-72 hours I think, but sometimes I'm not available (whether
it's holiday, sickness, or other work commitments) or maybe I don't see it due
to an email glitch.

Maybe that's something we can discuss further in the community.

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