https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=35054

Sally Lodico <[email protected]> changed:

           What    |Removed                     |Added
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                 CC|                            |[email protected]

--- Comment #1 from Sally Lodico <[email protected]> ---

"It would also be helpful if we had an option for staff cancelled holds to be
put on that table.  Staff that cancel a hold for a patron are not always able
to jump up and grab that hold right away.  This should be an option.  Either a
setting with the rule, or an option on the fly."

Yes, I would like to see waiting holds cancelled by staff added to the
cancellation requests list instead of being immediately cancelled, which
effectively loses the items because it isn't where Koha says it is. We've added
JavaScript to prevent staff at a non-holding library from cancelling holds for
pickup at a different library, but even then I've had to create a report to
look for items with recently cancelled holds that are "available" at the
holding library but are actually still sitting on the waiting library's hold
shelf. If these are added to the cancelled hold request lists during the time
between when the hold is cancelled and the item is next checked in, that status
inaccuracy would be solved and we could remove the JavaScript to allow the
staff at non-holding libraries to cancel holds for any pickup library.

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