https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33633

Thomas Klausner <[email protected]> changed:

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--- Comment #13 from Thomas Klausner <[email protected]> ---
Coming here from the thread "gmail account disabled - how to proceed?" on the
koha mailing list, where someone posted that they where blocked by Google
because of a high number of bounced messages.

In another non-Koha project I have to send a lot of mail and we're using
self-hosted mail infra. We learned that we have to very closely monitor bounces
and do not send further mails to users that have permanent bounces.

We do this by actually handling the incoming bounce mails, extracting the
bounced email and setting the users to "blocked". And then we don't send them
any more mails (at least until they change their email or we manually unblock
them after inspecting the cause)

I'm not sure how and if something like this would make sense to add to Koha. It
would be rather complex, because getting the bounces greatly depends on the
mail infra you use. We found that a web-hook / API-Endpoint that takes the
email address and message id and then find the mail and set the user to
"bounced" works quite well: Some of the bigger transactional mail providers
will hit the web-hook; and for self-hosted mail infra we wrote an incoming mail
parser that extracts the info and then hits the web-hook.

BTW, regarding the original question: There is no way to check if a mail exists
except sending a mail and checking for a bounce. Which is NOT RECOMMENDED!!

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