https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=42896
Bug ID: 42896
Summary: Add ability to manually resend checkout receipt, slip,
or summary email from patron record
Initiative type: ---
Sponsorship ---
status:
Product: Koha
Version: 25.05
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: Notices
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
CC: [email protected]
Target Milestone: ---
Koha sends a checkout receipt email to patrons at the time of checkout,
provided the patron has a valid email address and appropriate messaging
preferences enabled. Once the transaction is complete, however, staff have no
native way to resend or re-trigger this email on demand. When a patron did not
receive, cannot find, or requests a copy of their checkout receipt or a summary
of their checkouts, staff are left without a built-in option to help them.
Common scenarios where staff need to resend a checkout receipt include:
•The email was sent to a wrong or outdated address
•The email was caught by a spam filter
•The patron's inbox was full at the time of checkout
•The patron lost or deleted the email and needs a copy
•The patron requests a summary of their current checkouts by email
Koha already provides a manual "Email" button for some financial transaction
lines. This request extends that same pattern to circulation checkout receipts.
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