https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41741
[email protected] changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |[email protected] Priority|P5 - low |P2 --- Comment #2 from [email protected] --- I want to second Sara's comments and reiterate that payments and cancellations should be handled separately. Our library uses an external application (ctcLink) to manage fines, so we rely on lost-item charges staying on the patron account when a long-lost overdue item is checked in. We have Koha configured this way intentionally because staff need to review the return, remove the fine in ctcLink, and then clear the charge in Koha. Our workflow uses a report to flag returned items that need this review, and it works well for us. The issue is when cancellations are treated as payments. If a charge is removed automatically, staff may not realize they still need to reverse the fine in ctcLink. Since we rely heavily on student workers at the circulation desk, it's easy for these discrepancies to be missed. We would also prefer not to use the write-off function as a workaround. To us, a write-off implies that the item is still in the borrower's possession but we've decided to waive the charge. That's a different situation from a returned item, and the terminology should reflect that distinction. On principle, the language and workflows for write-offs/waivers, cancellations, and payments should remain consistent because these are three different processes with different meanings and staff actions attached to them. Treating cancellations as payments creates extra cleanup work, increases the risk of fines remaining on student accounts when they should have been removed, and makes it harder for staff to accurately track what actually happened. For libraries that manage fines outside of Koha, this is a significant workflow issue. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. _______________________________________________ Koha-bugs mailing list [email protected] https://lists.koha-community.org/cgi-bin/mailman/listinfo/koha-bugs website : http://www.koha-community.org/ git : http://git.koha-community.org/ bugs : http://bugs.koha-community.org/
