Dear Zeno, Thank you so much for your swift & thorough reply. Much appreciated. Service model for our 'ask a librarian' is different; as its only opened to internal staff via intranet (not through chat box). Hence enquiry management is more like a 'enquiry tracking. I was looking something like this solution:
http://www.baileysolutions.co.uk/enquiry-tracking I am also open to embed 'off-the-shelf' (commercial product), which can be opted to deliver this functionality. I came across RT (an open source product) https://www.bestpractical.com/rt/ ; was wondering if anyone has experimented this before. Kind regards Adnan On Sun, Jan 25, 2015 at 9:46 AM, Zeno Tajoli <[email protected]> wrote: > Dear Adnan, > > >We're > >looking to possibly embed two features in our LMS: first, an enquiry > >management system feature (we do have 'ask a librarian' service); > > probably the software code to do an 'ask a librarian service' is not very > adapt to be insert in Koha sources. In fact checking https://foss4lib.org/ > and Google there isn't a free open source software for a 'ask a librarian > service'. > > -You can buy a specific product, as > https://libraryh3lp.com/ask-a-librarian > > -Ask to Florida 'Ask a Library' what they use, > http://info.askalibrarian.org/ > > -Implement the service with a generic reletion managment system with a web > chat, like http://www.citadel.org/doku.php/doku.php?id=start > > To connect the service an koha you need only to insert a link in Koha Opac. > To do this task see: > http://www.koha.org/library/resources/Documentation/OPAC-Customization.pdf > http://www.myacpl.org/koha/ > https://sometimesmotion.wordpress.com/ > ttp://wiki.koha-community.org/wiki/JQuery_Library > > > and > >secondly, to adopt hierarchy-based taxonomy scheme (as opposed to keywords > >only). See example at: http://www.nphl.nhs.uk/ > > In fact you are speacking about a classification. > To insert data only, you need to select the MARC21 code in cataloguing. > For generic classification the code is 084. > > Now you need to experiment by yourself. > Try to integrate 084 with an authority. > Try to use an authority 'thesaurus' type. > Try the solr browse hack of Stefano Bargioni, > http://www.slideshare.net/stefanobargioni/adding-browse-tokohausingsolr > > If it is not enough, you can try to develop your solution > with specific cgi (perl .pl) and web templates (template toolkit .tt) > > Bye > Zeno Tajoli > _______________________________________________ Koha mailing list http://koha-community.org [email protected] http://lists.katipo.co.nz/mailman/listinfo/koha
