Hi, Elaine-- Could she make a video of what she's doing using some tool like Jing, that records what she's doing on her computer, to send to you? That way she could record exactly what she's doing and then send the video to you, which might help you figure out if it's operator error or not.
Cheerio! heather ~~~~~~~~~~~~~~ Heather Hernandez Technical Services Librarian San Francisco Maritime National Historical Park Research Center 415-561-7032, [email protected] http://www.nps.gov/safr/learn/historyculture/museum-collections.htm "The sailor does not pray for wind, he learns to sail."--Gustaf Lindborg _______________________________________________ Koha mailing list http://koha-community.org [email protected] https://lists.katipo.co.nz/mailman/listinfo/koha
