Hi Peter, this is related to the FailedLoginAttempts system preference (https://koha-community.org/manual/18.11/en/html/systempreferences.html?highlight=failedloginattempts#failedloginattempts).
How did you reset the passwort? According to what I read on bug 18314 resetting the password in staff and using the password reset feature should both work. Did you edit the record or did you use the "Change password" feature from the toolbar? Hope this helps, Katrin On 31.01.19 07:55, Peter Lau wrote:
Where can I see and fix the problem of an account with the error message “Your account has been locked”. The username and password were re-set but still can’t login. Thanks & regards, *Peter Lau* Librarian Tel: (852) 3977 9868 | Email: peter....@yccece.edu.hk | Fax: (852) 23384320 [image: https://docs.google.com/uc?export=download&id=1wiYZQsqhNTJZjyNbLJx-6ODZyoYE5NNu&revid=0BzpPRj4UE0XeT1R2WUt2dnhmTFBBeEpVR3dqcU5QbnF6NVg4PQ] 2 Tin Wan Hill Road, Tin Wan, Aberdeen *YCCECE, Here We Grow Our Future | *www.yccece.edu.hk _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
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