Hi Andreas!
Thanks for spotting that. Yes, the user has paid the item at step 3. :)
This is the crux of the problem.
Caroline
On 19-10-04 03 h 20, Andreas Hedström Mace wrote:
Hi Caroline!
Is there a step missing from your list? Are the fees added to the account in
step 3 actually paid by the patron? Otherwise I do not understand why any money
would be given back to the patron... (and the credit should apply to the fees
automatically, right? unless they have already been paid for.)
Best regards,
Andreas Mace
Stockholm University Library
-----Ursprungligt meddelande-----
Från: Koha <[email protected]> För Caroline Cyr-La-Rose
Skickat: den 1 oktober 2019 18:52
Till: Koha mailing list <[email protected]>
Ämne: [Koha] Lost item refund
Hello everyone,
My questions are for libraries who use the refund feature for returned lost
items. Do you actually reimburse the money to the patron? If so, how do you
enter that in Koha?
Several libraries have brought this problem to me, and I can't figure out how
to make it work in Koha.
Here's what I've got right now :
1. (A very honest) User comes to the circ desk, and says they lost an item
2. I go to the item record and declare it lost
3. The replacement fee and processing fee are added to the patron's account
4. Later, the patron comes back with the item (they found it under the car
seat, even though they swore they looked there before)
5. I "check in" the item
6. The replacement fee is credited to the user's account
7. I take the money from the cash register and give it back to them
This is where I'm stumped. How do I tell Koha that this money is no longer in
the cash register AND that this patron DOES NOT have a credit?
I tried creating a manual invoice. This puts the balance at 0, but it says the
user owes money, which is not true.
Note that our libraries are still using 18.05. We haven't migrated them to
19.05 yet. I know the ability to use credits to pay for charges was added in
18.11. But I'm not even sure it answers their needs exactly...
If you could share your procedures, I would be very grateful!
Thank you!
Caroline
--
Caroline Cyr La Rose, M.L.I.S.
Librarian | Product Manager
Phone: 1-833-465-4276, ext. 221
[email protected] <mailto:[email protected]>
INLiBRO | Document Technologies Specialists | www.inLibro.com
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--
Caroline Cyr La Rose, M.S.I.
Bibliothécaire | Responsable de produit
Tél. : 1-833-465-4276, poste 221
[email protected] <mailto:[email protected]>
INLiBRO | Spécialistes en technologies documentaires | www.inLibro.com
<http://www.inLibro.com>
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