Gregory Golin wrote:
DJA and Lan,
before i wrote this, i called redhat support just to make sure ive done
all i can in terms of utilizing my 'entitlements'.
so the answer that ive got from redhat is as follows: we'll give it to
another engineer. while i am sure they will solve it some day, i can
tell you right now - its not fast enough.
because a supported product should not have such fundamental issues.
gg
Okay, then I stand corrected. Sorry if I implied the problem was mostly
your fault.[1] But I might not have jumped to an erroneous conclusion if
this information had been included in your first post.
And I guess this also begs the question, did you also work with IBM
support? If so, then it might appear (again, not knowing all the facts,
the actual time frame involved, etc.) that you can make a stronger case
in the future, with this as evidence, that paid support from a major
vendor does not necessarily mean better or faster solutions to problems
versus relying on experienced and competent internal support talent.
[1] Actually, I inasmuch said it outright. Just shows how too little
information can be more dangerous than none.
--
Best Regards,
~DJA.
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