James G. Sack (jim) wrote:
> At 11:47 AM 2/6/2006, you wrote:
>> Does anyone here have any realworld experience actually _using_ RHEL
>> support?
>..
Michael J McCafferty wrote:
I have opened 2 tickets with them in 3 years.
..
Thanks for sharing. Has anybody else had contact with prepaid (warranty)
or otherwise paid-for (incident) support at RH (or Suse, or ...).
I guess, ultimately, my reason for asking is to find out "does the value
of the support one gets with an _Enterprise_ product justify the cost"?
It depends on how much hand holding you need. Where I'm at, we don't
need the hand holding, so we've never used it. Buying RHEL was more for
possible support of our oracle stuff. I'm sure Redhat counts on that
also. But if you don't have the expertise on hand, you'll probably
spend quite sometime getting it up and running the way you want it.
Now, question is, does that support cover configuring your email
filtering? :) Probably not, it most likely covers the basic server
functionality. You may be on your own setting up A/V, spam assassin,
and postfix.
Mark
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