Todd Walton wrote:
Anybody have any familiarity with the standards embodied by the
following words/acronyms/abbreviations?
ISO 20,000
ISO 20000 promotes the adoption of an integrated process approach to
effectively deliver managed services to meet the business and customer
requirements </marketroid mode off>. It's a IT Service standard that a
lot of companies are starting to follow.
CMM
Capability Maturity Model. It's a process-optimization scale with five
categories.
SIX SIGMA
It's a quality control and overhead reduction system. It sets metrics on
projects and stuff that you can be held accountable to. Basically, it's
a pain in the ass for someone like me who is self-guided. If you need
your hand held, or your suits like to have constant updates on how
you're doing, I guess it might be useful. It was developed at Motorola,
of all places.
COBIT
It's a best practices framework. I don't know much about it.
ITIL
Information Technology Infrastructure Library. It's another best
practices framework. I also don't know much about it.
Basically, this is all suit speak, and can be easily equated to PITA in
anyone with a clue.
-Kelsey
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