Some time ago I placed a posting on the krnet, "Delivery problems Aircraft
spruce". This matter was brought to the attention of Jim Irwin, the manager of
Aircraft Spruce, and within a day or so he had conducted a thorough
investigation with his IT and overseas sales staff to try to resolve the
problem. The cause of the problem arose from my internet connection dropping
out while placing an order, which happens here fairly frequently, combined with
my enthusiasm for following the order up with numerous phone calls to the US,
and a number of quotes already in place which caused AS no end of confusion.
Any way, the matter has been resolved now and both parties are happy, AS
being very understanding and agreeable in seeking an amicable solution to the
problem. Unfortunately I have been extremely busy and have not had the time to
follow things up as quickly as Jim has been able to look into things at his
end, so any delay in resolving this issue is entirely due to me. Things are a
bit quieter now, so I can get back to aircraft building. The Customs and
Quarrantine people here also cause inappropriate delays in these things as AS
can mill. cut, pack, process and ship an order seven and a half thousand miles
across the Pacific in about two weeks from placing the order, yet on arrival in
Sydney it takes on average about another four to six weeks, or more sometimes,
before delivery.
Chris Johnston
Sydney Australia
