FYI, response from Scott Wick: ---- Original Message ----- From: Scott Wick To: [email protected] Sent: Tuesday, October 27, 2009 11:55 AM
Dear Mark Langford, Dear Dan Heath, I noticed your post about Wicks on the KR web list and I thought I would send you a note. I am sorry you have had a bad experience with Wicks lately. If would please help me understand your specific concerns so I can figure out what we can do to make it better. I remember talking to you in the past and I wanted to bring you up to date on why it appears that nothing has happened on the web site. Our crummy web site is now about 7 years old. Websites have greatly been improved in recent years so I contracted with a new web designer two years ago trying to get a better web site. After six months inputting data, spending $14,000 with them, then six months past their deadline of delivering a working site they lost all of our data. I finally pulled the plug on them last year. I have since found a company that looks more promising and we should have a new site next year. Please be patient with us and possibly call in your orders so we can help you in the mean time. We have actually added a lot of new inventory so I am puzzled by the statement someone made that we "don't have stuff anymore". What things do you need that we need to carry? What are the items that don't we have anymore? I am only aware of a few things that have been discontinued because our suppliers quite making them. Some people have wondered what our Motorsports connection was and it has come about from our customers who have found us without any attempt to advertise in their market. Our walk in customers amount to around 25% and our phone in customers amount to about 15% of our business. The car on our cover is a customer of ours who works for Boeing during the day and works on his car by night. His familiarity with aircraft parts has brought him to us to supply him with parts needed to give him a competitive edge over other car builders. Aircraft parts are amazingly interchangeable for use in custom car building. The catalog is the same on the inside; I was just hoping that the car would entice more car builders to look inside. I appreciate knowing your concerns and I sorry for losing you as a customer. ------------------------------ And later in the day: Thank you for responding, please feel free to post my response. Yes our search engine is lacking, I spend a lot of time trying ours and our competitions so I can see what is available. My new site is offering most every desired feature that I have found on the market. Thank you for your feedback. I hope that you will give us a try again with our new site. Maybe after we get the bugs out of it, In regards to the catalog, we are working on a new one now. I will see what we can do with it. Thank you, Scott Wick Wicks Aircraft Supply 1-800-221-9425
