Hello World, Considering current events I have some doubts ahout our new site hosting. We have had reasons to consider a different hosting for our new site, but now I feel that we have more.
I've talked with a hosting company about hosting our new website. They are the top most recommended hosting company by WordPress. I'm talking about BlueHost. Here's a copy of the chat trancript I've had with them. I believe this answeres most of our questions. Do you like this? Should we go for this? I'm waiting for votes from the KC and feedback from the community. If necessary I'll make a side by side comparison with our current hosting, but I don't think that's necessary. BEGIN TRANSCRIPT =======================================[Initial Question] Provider: Bluehost - My Domain is: "kubuntu.org" Hosting options (13:57) [Braxton] Hi there! Thank you for contacting Sales today! How can I help you? (13:57) [Ovidiu-Florin] Hello (13:58) [Ovidiu-Florin] We've built a new website for our project, and it's currently here http://kubwp.kubuntu.co.uk/[1] (13:58) [Ovidiu-Florin] we are looking for hosting for it (13:59) [Ovidiu-Florin] WordPress.org recommended you guys (13:59) [Braxton] You could certainly host here, what is it you are looking for in a hosting provider? (13:59) [Ovidiu-Florin] We don't have sysadmins in our team, so that would be a requirement (14:0) [Ovidiu-Florin] we have developers, and we like to tinker with the theme and very likely with some plugins (14:0) [Ovidiu-Florin] so access to change their code is desired (14:1) [Braxton] All of our plans support and include WordPress. I would recommend starting on the Starter plan here https://www.bluehost.com/shared[2] (14:1) [Ovidiu-Florin] we would prefer to talk to plugin developers and help them update the plugins, but if that isn't possible, we'll roll our own (14:2) [Ovidiu-Florin] the shared option is like a VPS? (14:2) [Ovidiu-Florin] or just FTP? (14:2) [Braxton] No it is not s VPS. It does come with FTP and SSH (14:4) [Ovidiu-Florin] if we have SSH, how is it different than a VPS? (14:5) [Braxton] It is not a private server with guaranteed resources and root/sudo access (14:5) [Ovidiu-Florin] does it have load balancing? (14:6) [Braxton] Yes (14:6) [Ovidiu-Florin] Awesome (14:6) [Ovidiu-Florin] how about support? (14:7) [Ovidiu-Florin] get Support to optimize or fix security threats to our website? (14:7) [Braxton] We have 24/7 support via phone, chat, and email. We do no provide free optimization or security fixes for your sites though. That would be a paid service. (14:8) [Ovidiu-Florin] what does the free support cover? (14:8) [Ovidiu-Florin] where can I find a list of prices for the paid support? (14:9) [Braxton] Hosting related issues (14:9) [Braxton] We do have have list of this. Basically we cover anything hosting/network related. Design/development issues are not covered. (14:10) [Ovidiu-Florin] I understand, Thank you. (14:11) [Ovidiu-Florin] How would the site move take place? Can you guys help us move the site over to your hosting? (14:11) [Braxton] You would need to migrate all of your files and content over to us. Alternatively we have a paid migration service for $99 that will move up to 5 websites and 20 email accounts over from one hosting account to us seamlessly without downtime if the sites are currently live. This process begins 24/48 hours after the service is purchased and the information is submitted. The entire transfer process can take several days to complete but as I mentioned previously it is done seamlessly to prevent downtime. (14:13) [Ovidiu-Florin] Ok. Thank you for your help. I'll talk with our team and get back to you if I get a positive answer. Thank you very much. (14:13) [Ovidiu-Florin] Can I have this conversation sent to me by email? (14:14) [Ovidiu-Florin] I see the shared hosting has an option "Marketing offers" what's that? (14:16) [Braxton] These are discounts and coupons for services such as Google Ads or Yahoo (14:17) [Braxton] You can save a copy of the chat when I close it. (14:17) [Ovidiu-Florin] Awesome, thank you. (14:17) [Ovidiu-Florin] Have a nice day. (14:18) [Braxton] After the chat there is a one-question survey. I would really appreciate it if you could fill that out to rate your experience with me today! A 9 or a 10 means that your experience was excellent today! Thank you! (14:18) [Braxton] :) =======================================END TRANSCRIPT-- *Ovidiu-Florin BOGDAN* GeekAliens.com[3] Kubuntu România -------- [1] http://kubwp.kubuntu.co.uk/ [2] https://www.bluehost.com/shared [3] http://ovidiu.geekaliens.com
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