They may not want all lines (or sets) recorded. What I was alluding to in an earlier post was the fact that, in IL, there must be a non-recorded line available for private calls. For example, a prisoner talking to an attorney must NOT be on a recorded line.
I believe there must be a non-recorded line available also for employees to make personal calls. At least that's what I've been advised, but I couldn't cite a specific reference. IMHO, I find it simpler for everyone if you can designate phones as recorded or not recorded, rather than lines, especially with trunk groups. In the specific systems I mentioned earlier, they aren't set up to record all sets, only about 8 sets. ----- Original Message ----- From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> To: "Charles P." <[EMAIL PROTECTED]>; "Dave Phelps" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Tuesday, July 16, 2002 9:08 PM Subject: RE: KX-T: Re: Re: Re: Re: Recording Multi Lines | Hi Guys, | | Thanks for all the feedback ! | | One good thing is the 911 center is county based, so I don't have those | problems to deal with. | The PD is only using POTTS lines so taping into the CO looks like the best | solution for now. | | The system is being installed into a new municipal building, so the TD500 | will be set up as different groups. | Municipal dept, Judge & Clerk office, Mayors office & Clerks, Town garage | dept., and of course the PD. | | The Chief is the only one who wants all 8 CO's recorded, so is sounds to me | like I should be able to obtain a PC based digital recording unit with 8 | ports to do the job. | | The argument I see is either tapping the station side vs. tapping the CO | directly. | | The PD will have 12 extensions, tapping the station side may not be | practical due to the fact that calls may be transferred from the call taker | to an officer, then transferred again to a detective or LT. | | What do you Guys think ?? | | Wolfgang | NTC | | -----Original Message----- | From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of | Charles P. | Sent: Tuesday, July 16, 2002 21:09 | To: Dave Phelps; [EMAIL PROTECTED] | Subject: KX-T: Re: Re: Re: Re: Recording Multi Lines | | | | | > | > I don't agree. Station side would be preferred. | > | > Recording from the trunk side can be difficult when you are using PRI or | T1. | > Also, if you record from the CO lines, then you have to have some special | > procedure to use a non-recorded line, be it a separate line, separate | trunk | > group, etc. Trunk-wise, its rather wasteful. Some people will always use | > non-recorded lines, which ties them up also. | > | | Possibly, my thinking goes back a few years, evolving from the huge | MagnaSync and Dictaphone reel to reel units. The small town pd's were | concerned with recording calls only on their main incoming lines | -- perhaps 4 to 8 lines. Someone getting TD500 might be dealing with a few | more lines and extensions than a small department would have. If it's T1 or | PRI going right into the pbx, then they might be stuck. | | > Its much easier to identify recorded phones vs non-recorded phones. | > | > OTOH, since the OP is asking about a digital Panasonic, he'll either be | > forced to record trunk side or use the handset taps. Between those two | > choices, I think I would choose trunk side. To be sure, they will have to | do | > a cost analysis of the extra cost of non-recorded trunks vs rejacking all | > the station locations that will be recorded with dual jacks, and possibly | > running new cable if there aren't any spare pairs. A lot probably depends | on | > the size of the PD. | | Cost wise, recording the trunks should be far less than dedicating a record | channel to each extension. Identifying who placed or received the call is | usually less important than the content. You could correlate the smdr with | the recordings if you needed to id extensions or operators. It would make | sense for one of the recorder manufacturers to be able to connect the smdr | to the recorder so the call data could be displayed with the voice data. | They might already do this on some of the pc based recorders (wishful | thinking)? | | They may want the ability to have instant replay at an operator's desk - | this could be done with a unit dedicated for that purpose. I've seen units | made with a certain number of minutes being digitally recorded, and the most | recent activity available for instant playback. If it was a 911 call center | they would probably want something different all together. | | | Thinking out loud, | Charles | | | | | | | _________________________________________________________________ | KX-T Mailing list --- http://kxthelp.com/ | Subscription changes: http://kxthelp.com/mailman/listinfo/kxt | | | _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
