Company greetings can be incorporated into the process. Just have 1 sec of silence recorded in the company greeting. Whenever you have an emergency like a snow day, car crash, world ending, you can call in remotely and change company greeting to reflect whatever disaster i.e.( we will be closed due to weather conditions), followed by the custom greeting assigned. Later on change it back to one second of silence. Mark wrote:
>I say Ditto - > >- Mark > >Michael Karaman wrote: > > >>Why would you want to change that prompt? Sounds like a lot of extra work. >>Once we set up custom service menus and appropriate routing, that prompt is >>never heard again. Use a custom service menu and a company greeting if you >>want. We don't use company greetings anymore. It's kind of confusing for >>the customer to train them not to record the "welcome" part of the greeting >>in the CS menu, but in the company menu. >> >> >> >> >>Michael Karaman >> >> >> >> > >_________________________________________________________________ >KX-T Mailing list --- http://kxthelp.com/ >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
