Dallas Dingle wrote:
I am troubleshooting an 824. It has 2 incoming COs. If one is busy it rolls
to the second line after 6 rings. Recently when people call in on the main
or first line it rings 3 or 4 times there is slight "pop" like a disconnect
and they lose the connection. I had Qwest out and they rang the line out and
they claim all is fine. Today I had the Alarm company switch their
connection to the fax line. It is not connected to the KSU. I just tried it
and almost every time it pops and cuts out after a few rings. I am somewhat
distant from the sight, so I am trying to gain any insight I can before
taking another look. I wonder if the KSU could be causing the problem?
Anyone had a similar problem? The only other thing in the loop is the
Panamax phone line surge protector.
Thanks
Dallas Dingle
disconnect the first line at the demarc, dial in and see if the same
thing happens. if so, could be wet cable, bad nid protector, or some
sort of delayed forwarding (maybe call notes turned on), and is telco
problem. reconnect, if only happens with your equipment connected, bad
protector in ksu, cable tv box auhentication or a security panel
answering for remote access, pc modem playing fax or another fax
machine. time it, is it always 4 rings, 28 seconds, etc. wet cable
can't figure time.
The telco always tells you it tested fine and is a problem in your
equipment ;-)
larry / dallas
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