Just my 2 cents
I talk my customers through all types of changes over the phone, including
resetting passwords on mailboxes and turning on the message taking ability
when someone mistakenly turns it off. Turning on call waiting, call
forwarding, etc. We never charge for the service to regular customers that
are not delinquent on the bill.
I would rather solve the problem in 5 minutes on the phone, and lose the 1
hour minimum. When we show up to make changes, almost no one complains.
Our delinquent and no pay rate is so low, that we rarely have to make
collection calls.
Seems to me, if the customer feels that they get excellent and responsive
service, they are more likely to be on time with their bills.
We have even been paid by the accounts payable clerks from 3 companies that
filed for bankruptcy. The clerks told us, that we had always been there for
them, they would not do that to us.
Cool Huh
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