On 02/21/2013 05:04 AM, [email protected] wrote: > Date: Thu, 21 Feb 2013 01:19:19 -0500 > From: "[[w:en:User:Madman]]" <[email protected]> > To: Wikimedia Mailing List <[email protected]> > Subject: Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS > Message-ID: > <CABRYoDANt7afVGviomTD_8BjQ3s5RAf2+PVgen7s5TH=bwg...@mail.gmail.com> > Content-Type: text/plain; charset=UTF-8 > > On Thu, Feb 21, 2013 at 1:02 AM, MZMcBride <[email protected]> wrote: >> > This also isn't a criticism of the Wikimedia Foundation engineering folks. >> > They've got plenty on their plate as well, of course. But _somebody_ has >> > to be supporting the technical portion of OTRS. If the Wikimedia >> > Foundation can't/won't, someone else has to step in. That's where I >> > thought the chapters or another movement player might be an option. > Does anyone know what the status is of the OTRS project on Labs? Given > a contact, I'd be happy to do what I can to help; I have some limited > experience configuring/deploying OTRS (up until the end of the 3.0 > branch last year, nothing with 3.1 or 3.2 unfortunately). > > I think opportunities for *volunteer* help have to consciously be > maximized, especially for volunteers who are or are willing to be > agents and/or identified to the Foundation. It's not going to get done > otherwise. > > -Madman/ea
I'd like to help Madman help out here. He's talking about https://labsconsole.wikimedia.org/wiki/Nova_Resource:Otrs , with members Jeff Green, Jeremy Baron, and Ryan Lane, and last modified 21 September 2012. Can we give Madman access and help him learn to Puppetize? If I understand correctly from https://bugzilla.wikimedia.org/show_bug.cgi?id=22622 , Ops would like to get this puppetized, and though that's not an upgrade blocker, puppetization would help move this forward. Thanks! -- Sumana Harihareswara Engineering Community Manager Wikimedia Foundation _______________________________________________ Labs-l mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/labs-l
