Ann wrote:

<The compnay I work for would kill you for this !!!!!!!>

It's about time people were told just how companies make money. I knew 0870
numbers were charged at national rate, but not that companies take a cut.
Underhanded. Why don't companies that use these numbers state what's
happening? Because they know people don't like being ripped off. Now I know
why freephone number menus are a lot shorter than 0870 ones.

<I never use the IVR menu whenever I call my bank, or whatever, as I can't
be
doing with all that nonsense either.  That's why I try and do everything
online,
no hanging about and as long as BT is playing ball, it's so much quicker.>

That's OK provided that the company isn't advertising a discount in the
press, and when you try on-line ordering quotes the full price and that any
discount will be deducted from your invoice which will be sent with the
goods. Sorry, but I don't believe them. I don't give my credit card details
unless I'm certain, from an on-screen invoice, what I'll be paying. When
that happens, the alternative's are usually email, snail mail or 0870, I
send a cheque by snail mail.

Jean in Poole

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