Liz, I have been reporting those supermarkets to Trading Standards and Public Health on the first instance of them putting cooked and raw meat in the same bag, in fact raw meat with anything else. I also have written to the chief executive of the company concerned about the standard of their staff who put eggs in with tins, and asking him to train staff in the reason why people have gluten free products and the health risks to customers of substituting gluten containing products for gluten free.

Whenever I've complained to Sainsburys, they've usually told me to go away, but have given me a few thousand Nectar points to do so; at least I get something out of it. At one time it got to the point where the manager would go for coffee if he saw me enter the store. I don't suffer fools.

My best was in the early 70s when supermarkets were just getting going and Tesco opened a store in the town I was then living in. It was long before the huge distribution centres, and food was packaged at the back of the store. I bough two quarters of frozen chicken and some fresh lambs liver. I cooked the liver and found it wasn't lamb's liver at all - it was pig's liver, and we can't stand the pappiness of pig's liver. Mistake I thought, never mind I'll give it to the dog. Then the next day I defrosted the chicken, rinsed it, cooked it in the oven and, when we came to eat it, found that we had two quarters of chicken, two quarters of giblets and two quarters of plastic bag that the giblets had been packed in. A whole frozen chicken had been quartered and repackaged. I'd fed most of the liver to our dog, but had kept a some back to give him the next day. But having found the problem with the chicken, kept it and called Trading Standards as well as writing to Tesco head office. Don't know if they still do it, but then the manufacturing companies would offer prizes to the manager of any store of any chain who could sell the most of their product. When Tesco investigated they found that, when the store was closed, the manager at that store had built a false wall out back and it was filled with boxes of a dry product. The company producing the product was offering a sailing dinghy to the manager who could sell the most of their product. This manager wanted it and had been ordering loads and recouping the money by repackaging and relabelling other products. I gave evidence in court, he was jailed and I got the best and freshest meat for a month, delivered (in the days before they delivered) to keep me quiet. It didn't. Trading Standards investigated as well, but I never heard what they did.

Never set foot in Tesco again until we moved here 15 years ago, but stopped because, on a couple of occasions, I saw a rat at the back of the store when I drove out of their car park, and the milk aisle stank. They said it was continental cheeses, but it was stale milk where the cleaner would mop up spilt milk by spreading it around the floor and under the racks of milk instead of actually washing the floor. If it's not clean on the shop floor, what's it like in the storage area where the public don't go? The I slipped on a grape because the staff in the greengrocery section were too lazy to pick up droppings. My doctor said not to push it too much because he couldn't tell what was a result of the fall and what was because of my RA, but I got GBP100 from them. Stopped going there again, but went back a few years ago when I used to take a blind neighbour shopping until he died, and that was where he wanted to go, but I only bought a few branded products while I was in there.

Very happy now with Waitrose, which is clean, the products are good but no dearer than other supermarkets unless you choose their more expensive ranges, the staff are all happy and very willing to help and where you have the choice of going to shop yourself and taking it home with you, shopping yourself and have them deliver, have them shop and you go and collect, or have them shop for you and they deliver.

Jean in Poole, Dorset, UK
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