Dear Malvary,

I think this is a bit opportunistic. The computers I've had at work and home 
have not needed to be rebuilt unless there was a serious problem. What one 
should do, and this might be what he meant, is to defragment the drives every 
few months. With lots of disk activity, adding new files, installing 
programmes, updates etc... the files can end up being stored as lots of little 
fragments which slows down performance, and works the drive harder. 
Defragmenting finds the bits and puts them back next to each other, a bit like 
rearranging books on the right shelves.   This is a really simple tool hidden 
under Programs>Accessories>System Tools. Click on it, click analyse drive and 
let it run, then if it says it needs defrag click defrag..  No need to pay 
someone to do it and it is safe.  I've just redone mine. You may find that it 
says it needs more disk space to run, make it run anyway - that can free some 
space, and just run it again.

Other things that can help are to do a disk clean up, which will find all those 
pesky temp files and unused bits and bobs for deletion. They can take a while 
on a big disk. Oh and empty the recycle bin, I once freed up 20 gigs on a 
colleague's machine that way!

If things are deleted, yes the file remains on the disk but the system knows it 
can and will be overwritten in time.  If you want to wipe it fully before 
selling or trashing- use disk washer or something similar which writes repeated 
nonsense over all the disk space. Or hit the hard drive with a big hammer .

One last thing... back-up, backup, BACKUP your stuff. Especially if your 
computer is getting elderly (3+ years); hard drives and other bits can fail 
quite suddenly. I had a computer go bad on me at work a couple of years ago, 
and I lost a little but could have lost 10 years of stuff without a backup. 
After 3 hard drive failures in a row, I started multiple backups just in case 
the backup drive failed.

Hope this helps,

Louise

Date: Wed, 16 Apr 2008 09:21:35 -0400
From: "Malvary J Cole" <[EMAIL PROTECTED]>
Subject: [lace-chat] Computer question - advice needed

When I was in England recently my sister, Jacquie, had problems with her
laptop.  As we both needed it for our notes for Convention and to check
e-mails we took it into a local computer shop to find out what was wrong.  It
turned out to be something simple to do with the timing out when it was on
sleep.  For £65.00, he didn't exactly fix it but did tell us how to short
circuit the problem when it happened again as soon as we got it home.

As part of our discussions with him he said that we needed to remove all the
software off the computer and reload it (did we also need to reformat the
hard-drive too?).  This should be done every six months.  He was willing to do
that for us too, for a price.  We declined.

As Jacquie is not logged into Lace or Chat on her laptop while living with my
dad she asked if I'd write to chat on her behalf to ask if anyone else does
it.  Is this something that seriously needs to be done or is it a scam he has
thought up to make money.   She has been  pondering on it and thought that
when you remove stuff you still always leave a footprint, so if you are
constantly removing and reloading programmes, there'd surely be loads of extra
bits floating around which would make the matter worse not better.  She has
had the laptop since 2004 so according to him it should have been done 6 or 7
times by now.

She is not aware of it being any slower than it ever was; it seems to hesitate
when the fan comes on/is about to come on, but it always has done that.  Your
thoughts would be most helpful.

Thanks

Malvary in Ottawa where the snow piles are slowly melting, but it is supposed
to be up to 20c by the end of the week

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