Dear Friends around the world, I have just hung up my phone after speaking with 7 different AOL technical support staff in India and in the Philippines in 90 minutes Each person could not route my call back to an American person whom I might have trusted to tell what Arachne is, and that it is on a very old (in the computer world) server. In complaining to AOL, I don't want to jeopardize our way of communicating. The final tech person has sent a memorandum to "headquarters?" and said I should hear from them (by e-mail, I guess) within 24 hours. I wonder how long I should be loyal to this provider? I want to talk to an American, when the corporation being paid is American. They have been told messages about your Spam folders are coming to me from England, Wales, Canada, Spain, Malta. They know it is an international issue. Not one of these people has mentioned something called DMARC. No one at AOL has said we cannot use capital letters or punctuation in the Subject line. Their own name is sometimes AOL and sometimes Aol. We often use OIDFA, not Oidfa. Or IOLI, not Ioli. It would seem to me that many long business names are abbreviated all the time, and they should not reject if acronyms are used on a Subject line. Devon and I have had Spam problems between us, and reported them before this. We are both using AOL. I am wondering if the reason we have so many silent members on Arachne is because they are not receiving mail from those of us using AOL. Thank you, Brenda! I will be asking about DMARC. Adele, Ruth Kern wanted to carry a book by a British author last year. I put the 2 women together. However, one was not getting e-mail from the other. When we figured this out, I allowed them to send business correspondence through me. Horrible. But we worked our way around the problem so Americans and Canadians could buy the book on this side of the big pond. Let us see what I hear from AOL. It will be shared, since this is a widespread problem. Jeri Ames in Maine USA Lace and Embroidery Resource Center
- To unsubscribe send email to [email protected] containing the line: unsubscribe lace [email protected]. For help, write to [email protected]. Photo site: http://www.flickr.com/photos/lacemaker/sets/
