I had a similar problem. I discovered that messages labelled as Spam are 
stopped at my ISP, and are not downloaded to my desktop email program. Also, 
when my Internet account was set up with my ISP, the option to have these 
messages deleted immediately had been selected. To solve the problem I had to 
change that option so that the messages now wait in a “Spam” folder at my ISP - 
until I decide what to do with them. Note that if I am just looking at my 
desktop e-mail program, I can't see the Spam folder at all. To find the “Spam” 
folder I have to use the Internet to log into my ISP’s webmail service.

I hope this helps.

Adele 
West Vancouver, BC
(west coast of Canada)


On Nov 1, 2014, at 2:27 PM, Hazel Smith <[email protected]> wrote:

> Messages going to spam aren't that much of a problem - you just have to 
> remember to check regularly. My problem is there are some posts (Jeri and 
> Sherry and probably others) that I don't receive at all! I only find out 
> about them when someone posts a reply. And of course we all dutifully trim 
> our posts so then I have to go to the archives if I want to read the whole 
> thing. Anybody got any ideas of the reason for this? Anyone else got the same 
> problem? (not trimming this one much as I think it's all relevant and maybe 
> there's someone out there not getting mine!)
> 
> Great fun this computer stuff....
> 
> Hazel (Wiltshire, UK)
> --------------------------------------------

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