Hi All
As an Australian I feel I should say a few things.
Firstly I have found noting offensive said by anyone, so cultural
differences are not the issue.
I believe the issue is simply computer access to the web.
I have been involved with computer education since the late 1980's.
A couple of facts concerning access to the internet in Australia, it is
a major problem. large cities and towns, no problem but out in the
sticks you may not even have mobile phone contact let alone internet.
Most places still do not have broadband internet which most of Europe
and the Nth America take for granted. In some places we pay by the
download in Megs NOT gigs.
Further I feel the lady is probably new to computers and the internet
and needed help.
Browsing using Google is not easy if you do not know how or cannot
access the internet easily.
I'm not sure how to solve the problem but please be mindful of some real
physical difficulties out there
Anna from a hot Sydney
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