Note: Need H1B Copy Mandatory,

*** Resumes lacking these skills will be rejected ***

*CISCO UCCE Engineer*

*Location: Bloomington, IL *

*Maximum rate:  $45/hr C2C*

*Skills – *

· Cisco ICM UCCE Skill set – Create and test call flows, Skill group
provisioning, trouble shoot issues with Agent Targetting rules, Agent ID
provisioning, Call Type Provisioning, CVP vXML Application validations
· Cisco Call Manager Skill Set – Skilled in validation and well as
provisioning in Call Manager with respect to CIPC and Hard Phone numbers &
· Customer Collaboration Tools – Expert with Collab tools like Natural
Language Processing, Hold Place in Queue.
· Telephony Adjuncts – Expert with validation of vendor products that are
used in Contact Centers eGain VIM, SFCTI, Cucilync, Cisco IP Phones,
Verint, Crestron, Jabber
· Validation of End to End contact center flow which includes
infrastructure components like Voice Gateways, SBCs, Call Manager,
Switches, Routers, UCCE – ICM, CVP.

*Best Regards..*

*Vijay* *|* *Ph:* 972-256-8187 *|email: *
<>* | |* *Techstar Group Inc*.* |*

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