My name is Satyam and I'm a Sr. IT recruiter at EZEN Computer Services. We
have a job opportunity of *Senior Business / Systems Analyst *with our
Direct Client. Kindly have a look at the below position and let me know if
this is something you would be interested in.

Please send us your updated resume along your contact details to

*Title: Senior Business / Systems Analyst*

*Location: Warren, NJ*

*Duration: 6 months*

*NOTE: **Telecom and/or wireless industry experience preferred.*

*Need H1b and DL copy.*

*Job Description:  *

*Primary Skill:* Business Analysis, documentation, IVR/Telecom


·         Design caller experience for IVR DTMF and speech enabled

·         Analyze requirements, develop detailed designs/call flows for
implementation. Effectively document the details.

·         Analyze architecture, relationship between systems, and systems
flow of end-to-end designs

·         Create and design effective speech user interface designs
including call flow, dialogues, functional logic, prompts, and define
grammars to match the established requirements.

·         Deliver IVR user interface design documentation outlining backend
interfaces to support business functionality and application development

·         Develop call flows for complex applications including data driven
interactions and Contact Center routing of calls.

·         Work closely with business units to gain in-depth understanding
of business issues; identify, analyze, and translate business needs into
functional specifications.

·         Required to review test plans and to support development through
coding cycles and QA through System Test cycle including tracking,
prioritization, and resolution of defects.

·         Leverage enterprise reporting tools to develop ah-hoc and daily
reports outlining KPIs/performance and gain thorough understanding on the
underlining factors that contribute to the trend.

·         Analyze and identify any trends and provide recommendations.

·         Ability to manage multiple projects of varying complexities and
is highly organized.

*Required qualifications: *

·         Bachelor's Degree in Computer Science or equivalent

·         5+ years of related professional experience or equivalent
combination of education and experience

·         Understanding of Enterprise architecture, Database, Java and
front-end (Web) technologies

·         Big plus - experience in multiple Contact Center Technology
domains including expertise in current IVR and speech recognition
standards, CTI and Call Routing ( inbound and/or outbound).

·         Big plus - has experience in functional spaces such as prepay,
Post pay, biometrics, collections, retail and customer care.

·         Telecom and/or wireless industry experience preferred.

·         Bachelor's Degree in Computer Science or equivalent

·         Proficient in Microsoft Office products, including but not
limited to Word, Excel, and Outlook

·         Visio knowledge for Call flow designs

·         Good command on SQL/Oracle

·         Excellent written and verbal communications skills.

·         Strong analytical and problem solving skills.

·         Excellent interpersonal skills; team player

·         Ability to work in a fast-paced environment

·         Flexible and Professional

·         Self-motivated with the ability to prioritize, meet deadlines,
and manage changing priorities

·         Goods presentation skills.

Satyam Reddy
EZEN Computer Services Inc.

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