On Sat, Aug 21, 2010 at 8:20 PM, Robert Collins <[email protected]> wrote: ... > Do you mean % from % or % from number : if the latter then there is a > dimensional inconsistency isn't there?
The former. NPS = % promoters - % detractors, and is meant as a rough guide to growth. As an example, Rackspace has a score of ~40, which is considered very high. jml _______________________________________________ Mailing list: https://launchpad.net/~launchpad-dev Post to : [email protected] Unsubscribe : https://launchpad.net/~launchpad-dev More help : https://help.launchpad.net/ListHelp
