Hello, I'd like to try something new: recruiting user testing participants at the very moment they are using the part of Launchpad we're testing.
I believe this could help us get better results: if people are doing something for real, rather than pretending to do something in the confines of a testing session, I think we'll get better answers. Sony and others have tried this, while working with the San Francisco user research agency Bolt Peters. Here's how I imagine it'd work. Let's say we're adding an in-line commenting feature to diffs in merge proposals. When someone was looking at a merge proposal page, we could pop-up a JS overlay that invites them to take part in a phone/Skype call. They'd have the option to enter their phone number/Skype ID/whatever, or select "Ask me another time" or "Never ask me about this again". Later in the development process we could put the participant in the right team to get the feature flag to see the in-development feature and give us feedback on the feature as it is using their real data. If we wanted to do something more sophisticated, we could have some kind chat in the overlay to make it a bit friendlier and easier to organise. Alternatively, we could perhaps avoid the overlay altogether and Launchpad could ping the researcher (probably one of the Product team) with the person's IRC nick and we could contact them that way. However, clearly that limits us to people using IRC at that time. I'm interested in your views on whether this is a good idea and how we might implement it. Cheers. -- Matthew Revell -- https://launchpad.net/~matthew.revell Launchpad.net -- cross-project collaboration and hosting _______________________________________________ Mailing list: https://launchpad.net/~launchpad-dev Post to : launchpad-dev@lists.launchpad.net Unsubscribe : https://launchpad.net/~launchpad-dev More help : https://help.launchpad.net/ListHelp
