REPOST -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, December 16, 2003 10:20 PM To: [EMAIL PROTECTED] Subject: Earlier Questions Regarding NI Phone Support
Hello Everyone, We would like to take this opportunity to discuss questions in earlier posts regarding National Instruments changes to software service programs for Q1 2004. NI will continue to offer free, world-class technical support for all users. NI Application Engineers will monitor questions on our online web forums at ni.com/exchange and ensure that all are answered. This venue for support provides the added benefit of insight from community members, such as yourselves, with years of experience developing real-world solutions with NI products. Subscribers to our software service programs - SSP, NI Developer Suite, academic site licenses, and the NI Volume License Program - will also have access to NI Applications Engineers directly via phone and e-mail. In addition, these service programs provide automatic, free upgrades. With this change, subscribers will receive both upgrades and direct phone and e-mail technical support for less than the cost of a single upgrade. We realize this is a change. NI remains fully committed to providing world-class technical support to all our users. We do encourage subscription to our software service programs as the best way to receive the latest technology in NI software and the highest level of technical support. As Mr. Aivaliotis suggests in an earlier post, we encourage you to contact NI if you need to discuss these changes immediately. Otherwise, complete details will be available at ni.com/ssp in Q1 2004. Best Regards, Chad Chesney Applications Engineering Manager Jerry Suva Software Service Programs Manager -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jack Hamilton Sent: Wednesday, January 21, 2004 5:10 PM To: Michael Aivaliotis; LabVIEW -Info Subject: NI now charging for technical phone support A colleague of mine just informed me that NI is now charging for Technical Phone support. Calls are now being directed to the Sale Department. He called today and got the news. (my phone number is now unlisted ;-& ) Jack Hamilton Hamilton Design [EMAIL PROTECTED] www.Labuseful.com 714-839-6375 Office
