The benefit of online docs ... Anyone can access them without installing a thing (assuming people have a web browser, which everyone does). This allows people to peruse/browse before they try, which is what most people do, read the web and google search stuff.
Since online docs are online, they become easily queryable via everyone default search tool (google, or bing or whatever). Online docs can be updated/corrected/added to without sending needing to download updates/patches. Even when I add all my units and sources for download, I will most certainly add tutorials/how-to's to help (which are cross referenced inside the help) after the fact. With web help people will automatically see that stuff the next time they visit help, again without the need to distribute a bunch of updates. And for people that are offline some of the time, you can always offer the ability to download the help to a folder, and they can favorite the default document in their browser to read offline. Sure I like offline help and dedicated help programs as well, but with all the benefits I outlined above, not putting first class help online is a bonehead maneuver.
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