Before starting to write the various docs, while thinking where to put
them, I decided to have a look at our webtraffic (made available by our
Drupal hoster Freelock.com: http://piwik.freelock.com/).
In April, nearly 60% of our traffic entered the site through the front
page. Funny fact: of the remaining 40%, nearly all traffic enters the site
at one specific FAQ item: "What's the difference between a sales order and
a sales invoice".
Out of total traffic on the front page, 20% goes straight to download, 20%
goes to inspect the features page and 20% goes to the demo page. Only 6%
goes to the documentation pages.
Would it be a valid conclusion that apparently the website isn't a good
place to write our documentation?
Or would a better conclusion be that we're apparently not referring to any
existing documentation on the site from sources that people have access to?
I can imagine both to be the case, really. In order to be able to take the
next step the above leaves me wondering: if we put summarized installation
instructions in the release package and more extensive ones on the site, we
can adjust the installation instructions after the release -- e.g. based on
user experience. I like that idea a lot.
In a way, I'm feeling like I'm designing/architecting again :-) This time
our information structure. So, I'd *love* to get some feedback on this
topic.
--
Bye,
Erik.
http://efficito.com -- Hosted accounting and ERP.
Robust and Flexible. No vendor lock-in.
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