Australian Financial Review
March 3, 1999
http://www.afr.com.au/content/990303/news/news8.html

When trust is missing

 Work Relations, 
 By Julie Macken 

What happens to a person, business or country,
when they're asked to live in a world bereft of
trust or loyalty? 

Try this bizarre exercise for a couple of hours.
Presume everything you read and hear is a lie,
everything you see is an illusion and every
secret you hold is now open to public scrutiny.
Then try to perform your work. 

It can't be done. Individuals soon collapse into
schizophrenia, businesses to bankruptcy and
countries to the madness of year zero. While
these offer the extreme example of such a
paranoid existence, to a lesser degree, the
changes that have swept the Australian work
environment over the past 20 years have all but
bankrupted the collective storehouse of both
trust and loyalty. 

Of course the consensus is that Australia has
had no control over this unfortunate turn of
events, that we are hooked up to a global
economy where only the competitive survive.
In such an environment any business that
attempts to put loyalty to stakeholders in front
of loyalty to shareholders is considered naive in
the extreme. 

However, even if the community accepts that
the devil/global economy made us do it and no
one can be expected to assume any culpability
for it, the facts remain unaltered. We live and
work with ever decreasing levels of trust and
loyalty and this impacts badly on the quality of
our lives. 

According to the results of a Drake survey,
contractors and casual workers now account
for up to 17 per cent of the workforce. A figure
that has grown by 5.4pc over the past five
years. While the greatest growth has been in the
area of casual and temporary work, which has
increased from 9pc to 13pc of the total labor
market, the contract workforce is also gaining
ground. 

This transitory relationship with work destroys
loyalty in two ways. The company employing
causal or temporary workers is sending a loud
-- if non-verbal -- message to their employees
that they're not interested in a long-term
commitment. Conversely, casual and temporary
workers are now being encouraged to not
identify too strongly with their place of
employment. 

"People need to view themselves outside the
confines of their organisation," says Peter
Renfew, executive director of Drake. "They
may find themselves, in effect, stuck -- that
they've become so closely identified with a
particular company or industry that their skills
are not viewed as transferable." 

In this situation loyalty to a company may
actually jeopardise future employement. 

In Relationship Australia's 1998 Relationship
Index, those surveyed were asked to nominate
the most common contributors to relationship
difficulties. The two highest factors nominated
were, 'financial difficulties' (29pc) and 'work or
study demands' (26pc). 

That is, the poverty and tension bought on by
under or unemployment and the stress involved
in over-work both play a foundational role in
the disintegration of over a quarter of Australian
relationships. 

Almost no work has been done by the private
or public sector to put a cash value on trust or
loyalty. Unfortunately, that hasn't stopped the
community from paying heavily for their
absence. 



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